Politique d'expédition
Shipping and Delivery
Artwork is produced by Tracey Falcon Art in Whitstable UK. Shipping and delivery will vary based on the product purchased, framing options and location.
Original Paintings are created in Whitstable Kent. Unless a personal commission, the work will be posted within 4 - 5 days. Framed work may take a little longer. If you have any enquiries please contact traceyfalconart@gmail.com.
Prints, including Treesee, digital and prints of paintings may take 5 - 10 days to ship depending on the size and the printing company used. Framed work may take a little longer. If you have any enquiries please contact traceyfalconart@gmail.com.
Printed merchandise is made in house by Contrado in London, England, the fastest taking just 1 - 3 days and the average production time being 4 – 5 days. The products are sent fast too with a guaranteed 2 - 4 day delivery on a tracked service.
We only use premium tracked services to guarantee delivery that provide tracking for you and your customers and pay customs duties to most countries for additional peace of mind.
Please note, that when shipping to military addresses (BFPO, BP, or PO among others) the item will be dispatched using Royal Mail, and your customer will need to pay any customs tax/duty charges.
UK Delivery
We use Royal Mail’s 1st Class Recorded service for most orders under 2kg. Royal Mail delivers 94% of our orders the next day (after production) but occasionally it may take 2-5 days, and in rare cases up to 15 working days. Our standard delivery days include Saturdays, but not Sundays.
If your item is over 2kg, bulky, or large (over 60x40cm), we use UK couriers.
UK non-mainland delivery is available for Royal Mail Recorded and Special Delivery, except in the case of large or bulky items that need a service other than Royal Mail standard recorded. If large or bulky pack to non-UK mainland destination, there may be a remote or over water surcharge in the shopping basket.
International Fast Worldwide Shipping
Most international deliveries are with customers in 5 - 14 days after production. We use FedEx, DHL, TNT, Yamato or similar service as our default international delivery option. We suggest this service as it includes detailed tracking and guaranteed speedy delivery. This service can take as little as 2 days to major cities, or as long as 5 days on average, depending on the destination and its accessibility. Shipping costs and time can vary significantly for remote areas, where it may be necessary for us to pass on the remote area surcharge levied by the carrier. Delivery outside the EU may attract local tax duty to pay which is administered by the local territory and is out of our hands.
- All postage uses a Tracked Service
- There may be extra charges for remote areas
- Most destination duties & customs are not included so do check your particular region